Refund and Return Policy

Effective Date: 15/06/2025

📦 Refund & Return Policy

At FlowPosters, we want you to shop with confidence. Below you’ll find our return and refund terms, designed to be clear, fair, and in accordance with consumer rights.

Please note: Any complimentary promotional items included with your purchase are provided free of charge and are not eligible for refund, replacement, or credit under any circumstances.

🔁 1. Legal Right of Withdrawal – 14 Days

In accordance with consumer protection law, you have the right to withdraw from your purchase within 14 calendar days from the date of delivery.

  • The product must be returned in appropriate condition.

  • A return shipping fee of €7.90 will be deducted from your refund.

Contact us at: info@flowposters.com and we will give you instructions for the return.

🛡️ 2. Extended Return Guarantee – 30 Days

In addition to your legal right, we offer a 30-day return guarantee from the date of delivery, under the following conditions:

  • The product must not have been opened or used.

  • It must remain in its original packaging, with all labels and accessories intact.

  • The product must be in brand new, resellable condition.

  • A return shipping fee of €7.90 will be deducted from your refund.

  • Please note that for returns under our 30-day extended guarantee, we refund the product value only. Shipping costs paid at checkout are not reimbursed, and a €7.90 return fee will be deducted from the total.

To start the return process, please email us at info@flowposters.com with:

  • Order number

  • Full name

  • Product to return

  • A photo and video clearly showing that the product is unopened and in its original packaging

📸 3. Product Arrives Damaged

If your order arrives visibly damaged, please contact us within 48 hours of delivery to help us resolve the issue quickly with the courier.

Email us at info@flowposters.com with:

  • Order number

  • Description of the damage

  • Clear photo and video of the damaged product and packaging

  • Photo of the courier label

The returned item will be inspected by our technical team. In some cases, a partial refund may be issued if the item shows signs of misuse, neglect, or damage not caused by transport.

🚚 4. Returns Due to Failed Delivery or Incorrect Address

If your order is returned due to:

  • An incorrect shipping address provided

  • Failed delivery attempts with no response

  • Not collected at a pick-up point within the courier’s deadline

We will issue a partial refund, deducting:

  • The original shipping cost paid at checkout (if any), which is non-refundable, and

  • A return shipping fee of €7.90.

⏳ 5. Delivery Times & Refund Processing

  • Delivery delays may occur due to customs, courier delays, or high-demand periods.

  • Specific delivery dates (e.g., Christmas, Valentine's Day, etc.) cannot be guaranteed.

Refunds are processed within 10–25 business days after the returned product is received and inspected by our team.

Important: For a refund to be issued, the returned product must be received and confirmed at our warehouse.
The customer must also confirm their return by writing to info@flowposters.com and attaching proof of return (such as a tracking number or postal receipt).

🛃 6. Customs Delays

In some cases, international orders may be held for inspection by customs authorities in the destination country. These procedures are beyond our control and may significantly affect the delivery timeframe.

We kindly ask for your patience while customs completes their review.

  • If the package is cleared, it will be delivered as planned.

  • If it is returned to us due to customs-related issues, a full refund will be issued excluding the original shipping cost, unless the return is due to our error.

💬 Questions?

We're here to help at info@flowposters.com. Your satisfaction is our priority.